Overview
Receptionists can handle dozens, even hundreds of calls daily, so it’s easy to see how important it is to deploy a phone application that allows for efficient call handling. IP Office Receptionist offers a visual display of incoming calls and call status throughout the business on an easy-to-use PC interface. With visual access to everyone’s phone status - who’s busy, on the phone, away from their desk - receptionists can route calls quickly and accurately with a mouse click.
The Receptionist Solution includes the IP Office SoftConsole application, which allows a single receptionist or operator to manage calls for single site offices and even multiple locations, helping ensure prompt and professional handling of all calls.

Capabilities
Fast, accurate call handling - With its intuitive PC interface, Receptionist allows for convenient click-and-drag call handling that helps improve the efficiency and effectiveness of the operator, even with large call volumes.
Visual call status - Receptionists can see the status and availability of all associates on the network - who’s on the phone, away from their desk, not to be disturbed, etc. - helping with speed and accuracy of call routing.
Centralized call management - With Receptionist, a single operator can handle calls for multiple offices - transferring calls between locations, adding people to conferences, managing voicemail messages for associates. The result: streamlined operations, consistency of service and cost savings.
Call handling for multiple businesses - When an operator manages calls for multiple businesses (for example, in a shared office environment), Receptionist enables the operator to quickly and accurately identify callers, greet them appropriately, and route calls to the right business. Sharing the receptionist resource reduces costs.
Benefits
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Streamline operations - Handle large call volumes with just a single receptionist, in standalone or multi-site environments; use a single operator to manage calls for multiple businesses
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Provide professional service to callers - Easy-to-use interface means receptionists can see the status of users on the network to quickly and accurately route calls to the right people